VALET PARKING

For your convenience, Valet is ticketless. You will receive a text message once you have dropped off your car which will be your digital ticket.

$10 plus standard casual rates apply after 3 hours.

You will receive a text message with a link and instruction to arrange collection. Please allow approx. 10 minutes after request for vehicle to be ready.

Yes, if you stay longer than 3 hours standard casual rates apply.

You can make payment at the pay machine located in the Big W lobby when you collect your keys. The Valet Staff will be able to assist with any issues.

Once you have arrived at the designated Valet area, you will be greeted by one of our Valet Staff and asked for your mobile number to send a link to your digital ticket. Our experienced Valet Staff will park your car in the Valet area and lock your keys in a secure key cabinet.

Once you are ready to leave, you can request your car through the link on your phone. Our Valet Staff will get your car ready. 

Upon arrival to the lobby, you will be asked to make a $10 payment at the pay machine plus any additional parking fees above 3 hours. 

Once payment has been made, the Valet Staff will direct you to your car which will be ready at the exit area of Valet. 

Valet is located in the Purple Car Park near Big W travelators. Best direct access is entry via Rouse Hill Drive or Civic Way. Follow directional signage which will lead you to the Valet drop off point. 

Valet will operate Saturday and Sunday during centre trading hours. Last car is accepted 60 minutes prior to centre closing hours. In 2024, Valet will also operate Monday 23rd December and Tuesday 24th December.  

You will receive a text message from a Valet Staff member reminding you to collect your car. If you cannot make it in time, you will be directed to contact Security to retrieve your keys. 

Photos of your car are taken once you are greeted by Valet Staff. Any reported damages will be escalated to First Class Valet. 

Whilst the Valet service is not currently set up to accommodate the additions of car washing, concierge or Toyota servicing, we are working with our retail partners to incorporate this in future. Watch this space! 

Yes, there are no changes to the location of Big W’s Direct To Boot facility. If you need to collect a Big W Direct To Boot order, please advise the Valet Staff who will direct you past Valet through to the bays. 

We anticipate the Valet service will be running again in 2025 during peak seasonal periods. 

Yes, if you require a mobility scooter you should contact the Customer Service Desk on 9421 2300 once you have dropped your car at the Valet area

No, not at this stage but it may be considered in future Valet pop ups.